Home Town..........................

Following on from the last post..

We never got the fridge we had ordered till 23rd, then thought enough of the experience from Home Town and cancelled the order.

Now another unique experience happens.. they dont refund the money paid, we keep following up until yesterday(6th may)... and we thought of solving the issue once and for all and walked into the store. We are introduced to the fourth different guy, he gives an amazing answer, " the fridge was not delivered because the bill was not computerised", and finally gives us a copy of a mail.

GOD KNOWS WHEN THE MONEY WILL BE REFUNDED

Disappointed with Home Town

Recently the Future Group has opened a Home Town outlet at The Great India Place( really a cool mall to hang out, large one , very exhaustive), and as excited as I was with the display and the format of the store , I persuaded my friend Rajesh to buy a fridge from there.

And he bought it, that was long back on the 8th of April with a delivery deadline of 12th April. The day came and went , nothing happened. We made frantic calls to find out when it was being delivered, waited at home, nothing happened. Decided to walk in and find out. We were led to an exec, who promptly said he would deliver on the 18th evening, nothing happened. Then we decided to meet the Head of the store, he promised to sort the issue in 20 mins flat and give us a call.. nothing happened yet again.

Now we are lost, dont really know where to go. Am only bothered if this is what happens in the beginning of the service, what would happen as they scale up? Delivery time of two months? In that case am happy to buy things from my local dealer than from here.